Microsoft Dynamics CRM 2011
Microsoft Dynamics CRM 2011 is a full customer relationship management (CRM) suite with marketing, sales, and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships. Delivered by Arbela, Microsoft Dynamics CRM works with familiar Microsoft® products to streamline processes across an entire business. Ask us how we have successfully integrated Dynamics AX and Dynamics CRM for an effective sales and operations organization.
Microsoft Dynamics CRM Suite
Marketing - Provide marketing professionals with data cleansing and segmentation tools, campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.
Sales - Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates, and improved customer retention. Microsoft Dynamics CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.
Service - Deliver customer information, case management, service history, and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users and completely customizable to match your support process.
Online - A cornerstone of Microsoft Dynamics CRM is customer choice. Designed with a single unified code base for both on-premise and on-demand deployments, Microsoft Dynamics CRM enables customers to choose the right deployment model for their specific business and information technology (IT) needs, with the flexibility to change deployment models over time if business or IT preferences change.
Integration - With the tools to enhance your company's sales, marketing, and customer service processes—along with integration to the other Microsoft suite of products —Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.