Did you know that you can log your support issues at MyArbela.com?
Our enhanced support system is part of our new, formal Dynamics AX Support Program. If you’d like more information about our Support offering, please contact us at firstname.lastname@example.org.
What Makes Arbela’s Support Program Outstanding?
At Arbela, we value our relationships—both internal and external. All of us on the Arbela team appreciate each other and love what we do. The benefits of the resulting synergy are passed down to our customers through deep product knowledge and quality results. We also strive to get to know our customers well and we make our customers’ needs and goals our priority. This helps us effectively handle your support issues. Since we make it a point to always know what’s going on with our customers (audits, upgrades, acquisitions), we’re already prepared for the types of support requests you’ll be logging with us and we don’t require a lot of time to ‘catch up’ on where your business is currently.
We respond to customer support requests quickly. You won’t get a simple automated email in reply. You’ll hear from someone on our team whom you’ve most likely already spoken with. Our goal is to resolve your issues as quickly as possible, and should we need to involve Microsoft, we work closely with everyone to facilitate the work and expedite the resolution.
3. Real World Experience
When you become a support customer with Arbela, you will have access to our diverse team of experts. We have many years of cumulative experience in the world of software, business systems and Dynamics AX. Many companies’ support consultants are the least experienced on their teams, where many of our support consultants have several years of Dynamics AX experience under their belts—including multiple full lifecycle implementations. Moreover, our support consultants don’t simply know AX; we know business, too.